Student Grievances

ACPHS cares about the safety and security of our students.

General Student Grievance Procedures

In the event a student feels they are being treated unfairly by the College or a member of the faculty, staff or administration, the student should follow this procedure to resolve the issue. (Note: If the complaint is related to a grade in a course, please refer to the Course Concern Procedure in the College Catalog).

The student should first attempt to address concerns  directly with individual or office concerned.   

If the student is unable to follow the procedure or is not satisfied with the response, the student should complete the Student Complaint Form.  The complaint form will be directed to the office or department that can best address the issue and the student can expect initial contact within one business week.

Please note if the student is currently enrolled, all communication will be directed to their ACPHS email.  Complaints must be filed by a current or prospective student, not by a family member or proxy.

If a student’s issue cannot be resolved internally, the student may choose to file a complaint with the Office of College and University Evaluation, New York State Education Department.  This office should only be contacted if ACPHS has not responded to a student complaint for resolution.

Contact information is listed below. 

Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
89 Washington Avenue
Albany, NY 12234
Telephone: (518) 474-3852

Office of College and University Evaluation

Once all other avenues have been exhausted, students may file unresolved complaints with the Middle States Commission on Higher Education, ACPHS' regional accrediting agency.

Contact information is listed below:

Middle States Commission on Higher Education
3624 Market Street
2nd Floor West
Philadelphia, PA 19104
Telephone: (267) 284-5000

Middle States Commission on Higher Education

For complaints related to an ACPE standard:

ACPE has an obligation to assure itself that any institution which seeks or holds a preaccreditation or accreditation status for its professional program(s) conducts its affairs with honesty and frankness. Complaints from other institutions, students, faculty, or the public against a college or school of pharmacy, including tuition and fee policies, and as related to ACPE standards, policies or procedures, shall be placed in writing in detail by the complainant and submitted to the ACPE office.  

Accreditation Council for Pharmacy Education